Western Auto Auctions, 10-12 Corporation Avenue, Bathurst

Reviews

• Leanne Vickary

  22.07.2018
  ★ ☆ ☆ ☆ ☆
  We purchased a `top-end` vehicle from this dealer on the 30 June 2017 and whilst still within the `dealership guarantee (warranty) period and with them having prior knowledge, we had a passengers window defect repaired by another authorised dealer (as we don't live in Bathurst) only to be told by Stephen who works there that he wasn't going to honour the warranty for the repair due to a number of reasons that made no sense, such as (1) "It was superficial" - although that only applies to paint and upholstery; (2) "I didn't have the repairs carried out at their dealership" - which we legally don't have to, & (3) "That I need to read sections 62, 63, 64, 72 & 73 of the Motor Dealers & Repairers Act 2013" - which we have and have absolutely nothing to do with this issue! (It helps if their own staff are conversant with these sections). Clearly in breach of the signed and agreed `Form 5` as well as contrary to the Australian Consumer Law. Fair Trading now involved. BEWARE OF SUCH TACTICS AND TAKE THEM ON IF YOU'RE RIGHT as it appears that they will try to negate their legal obligations under the Act. I told Stephen that two things were going to happen by tonight; 1. Fair Trading would become involved (which they now are) & 2. The truth of the way that a customer of theirs has been treated would be posted as a review which we also have. I informed Stephen that they were my intentions to which he replied, "Go ahead", so I have. Poor after-sales care of it's customers. Very disappointing! I would hope that not all dealers are like this!!

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